Refund and Returns Policy

At Hello Guyz, we are committed to providing quality products and excellent customer service. Please review our Refund and Returns Policy below to understand your rights and responsibilities when making purchases from our store.

By making a purchase on our website (helloguyz.shop), you agree to the following policy terms.

1. No Refunds

We do not offer refunds on any purchases made through Hello Guyz. All sales are final once the order is processed and confirmed. Please carefully review product details, descriptions, and specifications before completing your purchase.

2. 10-Day Return Policy

We understand that sometimes products may not meet your expectations. Therefore, we offer a 10-day return window from the date you receive your order, subject to the following conditions:

Eligible Products: Only products that are unused, in their original packaging, and in the same condition as when you received them are eligible for return.
Non-Returnable Items: Certain items such as final sale items, personalized products, or items marked as non-returnable on the product page are not eligible for return.
Return Process: To initiate a return, please contact our customer service team at contact us within 10 days of receiving your order. Once your return request is approved, we will provide instructions on how to ship the item back to us.
- Return Shipping Costs: The customer is responsible for any return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

3. Return Conditions

Returned items must be in new and unused condition, with all original tags and packaging intact.
Items showing signs of wear, damage, or alteration will not be accepted for return.
Upon receipt of your returned item, we will inspect the product to ensure it meets our return conditions. If approved, we will offer store credit or an exchange for eligible returns.

4. Exchanges

Exchanges are only possible for the same item in a different size or color, if available. Please contact our support team to arrange an exchange, and we will do our best to accommodate your request based on stock availability.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue, which may include sending a replacement product or offering store credit. Proof of damage, such as photos, may be required.